System bug report: Problems connecting to Flipnote Hatena with some creator names


Update #1: We fixed this problem at approximately 15:45 (JST) on January 20, 2013. Please revert to your previous creator name if it was necessary to change it due to this error.

Update #2: This same problem was causing difficulties for some users to write comments on Flipnotes from personal computers, the Nintendo DSi Browser and mobile devices. The problem with comments has now been fixed as of 11:00 (JST) on January 21, 2013.

From approximately 7:15 am (JST) on January 19, 2013 we have been receiving reports of some Flipnote Hatena users having trouble connecting to the service.

Specifically, certain creator names are not being permitted to connect to Flipnote Hatena, and the following error appears on the Nintendo DSi:

"This user name cannot be used with Flipnote Hatena. Change your user name in the System Settings and try again."

We are aware of this problem and are currently trying to fix it.

In the meantime, if you encounter this error when connecting to Flipnote Hatena, please change your creator name to something else from the DSi Menu by accessing:

"System Settings" -> "Profile" (Page 2) -> "User Name"

We will do our best to fix this problem as soon as we can. Please accept our apologies for any inconvenience